Overview
We prioritize customer satisfaction and aim to offer a hassle-free returns and refund experience. If your purchase does not meet expectations, you may return eligible products within the stated timeframe according to the conditions outlined below.
Returns Eligibility
- Items must be returned within 7 days of delivery.
- Products must be unused, in original packaging, and with all tags intact.
- Proof of purchase (order confirmation or invoice) is required.
- Certain items such as final sale products, personalized goods, or opened hygiene/health items are not eligible for return.
How to Initiate a Return
- To request a return, please contact our customer support team via email or WhatsApp with your order number and reason for return.
- You will receive instructions, including a return shipping label if applicable.
- Returns must be shipped to the designated return address within 3 days of receiving approval.
Refunds
- Once your return is received and inspected, we will notify you about the status of your refund.
- Full refunds are processed to your original payment method unless otherwise requested (e.g., store credit or exchange).
- Refunds are usually processed within 7 business days after acceptance of returned items.
Return Shipping Costs
- If the item is defective, incorrect, or damaged, we will bear the cost of return shipping.
- In other cases, the customer is responsible for return shipping charges.
Exchanges
- Exchanges are allowed for size, color, or product quality issues, subject to availability.
- If an exchange is unavailable, a full refund or store credit will be issued.
Non-Returnable Items
- Final sale or clearance items.
- Custom-made, monogrammed, or personalized items.
- Gift cards and opened hygiene-related products.
Customer Service
For any queries regarding this policy, please contact our support team. We strive to respond promptly and resolve all concerns to ensure a positive shopping experience.